Here Comes Trouble relies on its suppliers for stock availability and hence products that are not in stock at the time of your order may be subject to additional freight costs if you wish us to send out the remainder of your order. However, we are happy to hold onto your order and send all items together one remaining items have arrived.
Here Comes Trouble endeavours to fulfil its commitment to the stated delivery schedule but cannot guarantee to meet scheduled delivery times on all occasions. Delivery times are indicative only and Here Comes Trouble does not accept any liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.
Here Comes Trouble will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform with the purchase order. A period of 5 days from the date of delivery to alert Here Comes Trouble to non-conformity is given in the following situations:
a. Shipment of wrong/damaged products
b. Short shipment of products from a consignment
c. Missing cartons from multiple carton consignments
In the above situations please contact us.
When placing an order with Here Comes Trouble we require a physical street address.
DELIVERY POLICY
Differences, Complaints, Proof of Delivery
RETURNS POLICY
All goods to be returned, whether defective or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact the Returns Department on 0411 204 850.
You will need to supply the following information which will be on your invoice before we can issue a Return Authorisation Number: -
Name and contact details
Product to be returned
Date of purchase
Reason for return
Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period otherwise, the return may not be accepted.
It is the customers responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.
A copy of the invoice, or other proof of purchase, must be included with the returned product.
The Return Authorisation Number should be clearly visible on the outside of the product-shipping carton and addressed to the following address:
Here Comes Trouble
Returns Department -
RA No xxxxxxx
PO Box 855 Campbelltown
NSW 2560
Here Comes Trouble accepts no responsibility for loss or damage occurring in transit on return to Here Comes Trouble. Some products may need to be returned to the manufacturer for testing. Here Comes Trouble will contact you to advise of the status of the returned product.
Unless stated otherwise under this Returns Policy, Here Comes Trouble reserves the right to refuse any returns that -
are incomplete or missing parts; or
are not returned in their original packaging, or
the customers has simply changed their mind on the purchase, or
show signs of physical damage to the product or its packaging or
does not include a valid Return Authorisation Number on the shipping label.
